Refund Policy

Cancellation

You may cancel your subscription at any time from your account settings. When you cancel, your subscription remains active until the end of your current billing period. You will not be charged for subsequent periods.

We do not offer partial refunds for unused time within a billing period.

Refunds

Payments are generally non-refundable. However, we will issue a full refund if:

• You were charged after cancelling your subscription before the billing date
• You were charged twice for the same billing period due to a technical error

Refund requests must be submitted within 14 days of the charge by contacting us at contact@teachpert.com with your account email and a description of the issue.

How Refunds Are Processed

Approved refunds are processed through Lemon Squeezy and returned to your original payment method. Refunds typically appear within 5 to 10 business days depending on your bank or card issuer.

Institution Plans

For institution or enterprise plans, refund terms may be negotiated separately as part of your service agreement. Contact us at contact@teachpert.com for institution-specific billing questions.